Diversity & Inclusion

Every individual you interact with has their own unique set of values, beliefs and traditions, shaped by their cultural and life experiences. Unfortunately, it is well evidenced that individuals from Culturally and Linguistically Diverse (CALD) backgrounds face challenges that can impact their access to appropriate healthcare support and services. They may have also experienced race, gender and cultural discrimination, been a refugee or lived through a war, unemployment, poverty and homelessness.

Unfortunately, it is well evidenced that individuals from Culturally and Linguistically Diverse (CALD) backgrounds face challenges that can impact their access to appropriate healthcare, support and services. They may have also experienced race, gender and cultural discrimination, been a refuge or lived through a war, unemployment, poverty or homelessness.

People who work in aged or social care, should provide care and services respectfully, incorporating the persons’ rights which includes cultural safety. This includes fostering practical strategies that enables the provision of culturally inclusive care that meets the unique needs of every individual.

Altura Learning course on Culturally Inclusive Support

Our home care course – Culturally Inclusive Support, provides an indepth look at challenges faced by individuals from CALD backgrounds, from an individual’s past trauma to systemic barriers. You will learn to recognise the needs of individuals and the importance of not making assumptions or stereotyping. Finally you will explore practical strategies that help to remove barriers to care and support whilst also building a self awareness of your own culture, attitudes, values and beliefs and how they may influence your care delivery.

CQC Key Lines of Enquiry

This Altura Learning course also maps to the new online resource to support culturally appropriate care launched by CQC in May of this year. Our content will help to ensure that your organisation’s culturally inclusive support meets the requirements of the CQC’s Key Lines of Enquiries for Adult Social Care Services. (KLOE’S)

The course will be added to the home care library on 04/08/2021 and is a developing course on the Altura Learning, Learning Pathway, so it’s perfect for all staff who work in people’s homes.

Resources to support learning

As usual, the course is supported by our suite of learning resources which includes our Quick Reference Guide and Infographic which are terrific tools to support quick refreshers of the content, micro-learning or tool box talks.

Tips

• Older people from CALD backgrounds may have a history of race, gender and cultural discrimination.
• Elder abuse is also a complex and often unseen harm for older CALD people.
• The healthcare system has not been built to accommodate individuals with diverse life experiences or needs.
• Did you know that your own culture, attitudes, values and beliefs can affect the way you deliver care and support to older people?
• Culturally inclusive support includes everything from communication and spiritual support to taking time to listen, learn and understand a person’s culture, beliefs and values.