Course Description
Failure to maintain standards and safe practice can affect the individual, health professional and the organisation. This course explores the concept of duty of care and how it is applied within care and support settings.
Learning Outcomes
* 3.1 Understand how duty of care contributes to safe practice
& 3.2 Understand support available for addressing dilemmas that may arise about duty of care
* 3.3 Deal with comments and complaints
* 3.4 Deal with incidents, errors and near misses
* 3.5 Deal with confrontation and difficult situations