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Teamwork: Resolving Conflict

Course Description

This course describes how to recognise conflict, how to deal with it on a 1:1 basis and when to escalate the issue.

Learning Outcomes

– Define conflict and examine why it occurs.
– Recognise how to deal with conflict on a 1:1 basis.
– Identify when to escalate conflict issues.

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Course Code:

AOC17039HUK

Course Availability:

Available Now

Topics:

Library:

Home Care

Collection:

People Management

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