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Customer Service: Providing A 5 Star Experience
Course Description
How would you like to be treated? Learn how to provide a five star service experience for the older people in your care home.
Learning Outcomes
* Appreciate service as a fundamental philosophy
* Implement specific service strategies:
– the hospitality model
– going the extra mile
– exceeding expectations
– demonstrate courtesy
– under promising, over delivering
Course Code:
UK-151014Course Availability:
Available NowTopics:
Library:
Residential CareCollection:
Individual Support